US Foods Tech Support Analyst Lead in Tempe, Arizona
US Foods is seeking a technically strong individual to mentor and lead the activities of a team of highly skilled technical support analysts. Lead should keep abreast of new technologies, incorporate these when appropriate and motivate others to utilize them. They will serve as a point of escalation for complex issues interacting directly with operations staff, engineering, and development team members across the IT organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Mentors highly skilled technical support team members as needed.
- Facilitate the development of an internal certification process within technical support. Ultimately responsible for the certification of lower level associates.
- Participate in the recovery and troubleshooting efforts of large scale and complex application environments as well as including the associated infrastructure and network components.
- Ensures technical and operational documentation is complete, accurate, relevant and up to date.
- Interacts directly Business Relationship managers, distribution center operations staff and Sr manager as well as engineering and development team members across the IT organization.
- Keeps abreast of new technologies, incorporates those technologies when appropriate and motivates others to utilize them.
- Has decision-making responsibility within the discipline and escalates any issues which cannot be resolved to the Sr. Manager.
EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status
- 5 years’ experience in Client Support (Example: deploying software via BigFix, troubleshooting desktop and laptop issues, imaging and deploying laptops, physically adding hardware, etc.)
- 5 years’ experience in general IT
- 2 years’ experience in Office 365
- 2 years' experience in supply chain and warehouse operations
- PowerShell experience a plus
- Achieved role with an increasing level of reasonability
- Ability & expected to gain experience in multiple domains over a relatively short period of time
Primary Location: Tempe-AZ
Schedule: Full-time Shift: Day Job
Job Function: Support (user/technical)
Job Level: Individual Contributor